Paying with Klarna

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 90 million consumers worldwide have trusted Klarna to securely handle their payments. 

'Pay in 3' interest-free instalments is a form of credit which allows you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Theory and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.* You can always monitor your payments’ schedule in the Klarna app.

*For Germany, Finland and Austria your first payment will be taken after 6 months, your second after 12 months and your third after 24 months.

To use 'Pay in 3' interest-free instalments you must be at least 18. Whilst this option is widely promoted, 'Pay in 3' interest-free instalments is subject to your financial circumstances. When choosing 'Pay in 3' interest-free instalments, our assessment will not affect your credit rating.

If you want to make a purchase with Klarna using 'Pay in 3' interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Theory run credit searches against you that could impact your credit rating.

Although 'Pay in 3' interest-free instalments is widely promoted it is not always universally available. The 'Pay in 3' interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

Payment for your 'Pay in 3' interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.* You can always monitor your payments’ schedule in the Klarna app.

*For Germany, Finland and Austria your first payment will be taken after 6 months, your second after 12 months and your third after 24 months.

As soon as Theory has accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

Klarna will automatically attempt to collect your payment for your 'Pay in 3' interest-free instalments purchase at Theory. from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay in 3' instalments product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use Klarna in the future. We may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

You can view all of your Klarna purchases and payment schedule in the Klarna app or by visiting www.klarna.com

Payment information is processed securely by Klarna. No card details are transferred to or held by Theory. All transactions take place via connections secured with the latest industry standard security protocols.

Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com.

Once Theory has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

In the event that your goods have not been received please contact Theory directly to check on your order and delivery status. You can also contact customer services at www.klarna.com so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

You can log in the Klarna app or at www.klarna.com, where you will find all of your orders and payment schedule information.

Get the Klarna app or visit www.klarna.com, for a full list of FAQs, live chat and telephone options.